Our quick guide on How to Transform Customer Service on Slideshare. Details our 3 key principles to improve customer service, retain customers and reduce complaints.
The Lean Management Journal’s editor, Roberto Priolo, went back to the classroom for OEE’s “Introduction to Lean” open course in Central London, before heading online to compare the equivalent in an ELearning format.
Having been initially sceptical over the effectiveness of an online training course, Roberto was pleasantly surprised when he logged on to his computer a couple of weeks after attending the face-to-face equivalent. He shares his thoughts with us…….
Click to read the LMJ article in full
Or read more from the LMJ
Mark Palmer’s article for the CBI Magazine inBusiness Summer 2012 is now available online to read in full.
If you are interested in our online Introduction to the OEE Measure Training you can read more or contact us now to discuss your requirements.
Following on from our hugely popular “Introduction to Lean” course, OEE has launched a new “Introduction to OEE” eLearning course.
Building on 14 years of experience, we have developed a course which will introduce the student to the concepts of the OEE measure and how it is a key metric when considering investment decisions.
You can read more about the OEE measure and its benefits here
For more information about how our “Introduction to OEE” course can be of benefit to you, click here
2011 saw OEE continuing to build on its experience of delivering Lean and Operational training by developing and online training platform. With the help of award winning eLearning specialists e2train, we have developed new online courses backed up by a Learning Management System that tracks progress and provides management information. Customers can save time and money by taking a blended approach to learning and provide their staff with a first rate experience at times that suit them.
“I was able to complete it in my own time, at my desk, a huge benefit,” said a BT Account Manager about the benefits of the online learning experience. With an “Introduction to Lean” course already launched and a further course to be released in January, OEE and e2train’s partnership looks set to flourish in 2012.
To learn more about how our online training could benefit you click here, or book now!
To read e2train’s press release, click here