Advanced courses
oee has a range of training modules that explore advanced tools, techniques and behaviours essential for Lean programmes to be successful. The courses can be stand-alone or can be combined with other modules and previous experience to attain accredited qualifications prescribed by the Lean Competency System developed by Cardiff University’s Lean Enterprise Research Centre. This training is used by organisations who wish to train a number of their staff in particular topics. The training is highly interactive and is usually delivered on the client’s site although a training venue can be provided by oee if required. To discuss your advanced training requirements email or call us now.
To view a course in more detail just click on the titles below:
Communications & Stakeholder Management
Consultant Behaviours
Customer Driven Service Excellence
Kanban
Lean in Customer Facing Environments
Operations Design & Work Organisation
Operational Risk Management
Performance Management
Planning & Forecasting
Policy Deployment
Project Management
Quality Assurance
Scoping
Service Excellence in Telephony
Service Excellence Through Continuous Improvement
Total Productive Maintenance
Value Stream Management
Communications & Stakeholder Management
Learn how to identify important stakeholders and to manage them. Use the RACI model (responsible, accountable, consulted and informed). Be able to design a communications strategy for a project.
Topics include:
Force field analysis
Stakeholder management
Stakeholder planning
Communication
Consultant Behaviours
Outline the key differences between management and consultant behaviours. Understand how your own behaviour needs to adapt in a consulting role.
Topics include:
Context and consulting cycle
Effective consulting behaviours
Creating a working contract
Customer Driven Service Excellence
Be able to articulate the three value disciplines and their characteristics, understand the Kano model, define “moments of truth” and how quality function deployment can be used for design of service requirements.
Topics include:
Exploring value
The Kano model
Moments of truth, lean consumption and the seven service wastes
The 'Gaps' model of service quality
Measuring customer satisfaction
Kanban
Examine the costs and risks associated with holding inventory and explore the use of a “pull” based system to control material. Develops the “pull” concept into an operating model that involves the use of Kanbans to control the flow of material.
Topics include:
Inventory management
Just in time
Kanban in practice
Lean in Customer Facing Environments
How Lean applies in the front office. Which Lean tools fit and which don’t. Understand the challenges and apply the appropriate tools.
Topics include:
Managing demand
Work organisation and design
Standardisation
Implementation
Benefits and "so what" plan
Operations Design & Work Organisation - 2 day
Learn about the key components of an operation. Be able to specify the requirements of customers, stakeholders and staff in terms of design. Understand the key steps in a design process and assess different designs through optioneering. Correctly select the appropriate work organisation approach for various situations.
Topics include:
The design cycle
Developing objectives and optioneering
Evaluation and improvement
Theory of constraints
Division of labour, variety and variability
Cellular processing, layout and pull
Work organisation in practice
Operational Risk Management
Understand a coherent approach to the risk management process and how it links to the Lean agenda. Know how to identify the key issues that need to be addressed to get full value out of risk management.
Topics include:
Putting risk into context
The risk management process
Risk and the Lean manager
Case study
Performance Management
Understand motivational theory and the importance of measurement. Learn about the impact of coaching models and how performance monitoring should be conducted.
Topics include:
Motivational theory
Defining the performance management process
Measures and objective setting
Performance monitoring and review
Coaching
Rewards and incentives
Planning & Forecasting
Understand the planning rationale, how planning should be organised, how to construct a capacity planning system and how the tools can be transferred to the work place.
Topics include:
The planning rationale
Planning definitions
The planning organisation
The planning system
Forecasting
Policy Deployment
How to align improvement activity with strategic objectives throughout the whole organisation and ensure that meaningful results are delivered on time.
Topics include:
Policy deployment and the critical thinking process
Breakthrough objectives and improvement priorities
Policy deployment matrix
Executing policy deployment
Project Management - 2 day
Pragmatic structure, skills and knowledge for the successful implementation of a lean improvement project: - project structure, stakeholder engagement, project definition, initiation, planning, management skills needed, communications strategy and project control.
Topics include:
Stakeholder engagement
Defining the problem
Planning the project
Characteristics of a project manager
Stakeholders and communication
Controlling the project
Closing the project
Quality Assurance - 2 day
Understand why checking and audit regimes are not sufficient to achieve world class levels of quality. How to use Failure Mode Effect Analysis (FMEA) to identify and quantify process and operations risk. How to build resilience into a process by integrating prevention and self-inspection approaches. How to implement a quality surveillance plan.
Topics include:
What is lean quality?
The Jidoka methodology
Goals Measures and baselining
Current state analysis
Process redesign
Implementation and action plans
Sustainability and surveillance plans
Scoping
Learn how to conduct high level scoping and assess the most appropriate improvement approach for a given area.
Topics include:
The need for scoping
Scoping structure
Detailed scoping
Preparing a scoping excercise
Presenting a report
Service Excellence in Telephony
Understand the relevance of Lean in telephony & contact centre environments. Why absorbing variety rather than reducing variety is so important.
Topics include:
Five Lean principles in contact centres
Wastes in telephony
Standardisation and quality
Skills management
Planning capacity in telephony
Failure demand
5S
Service Excellence Through Continuous Improvement
How to set up a Continuous Improvement programme and sustain a Continuous Improvement culture.
Topics include:
Team based problem solving
CI to improve customer service
Establishing a CI programme
Costs and benefits
Total Productive Maintenance
Understand the objectives and principles underlying the eight pillars of TPM. Know how to use the tools and techniques for measuring and improving the overall equipment effectiveness (OEE) of equipment.
Topics include:
The eight pillars of TPM
The OEE measure
Practical application of the OEE measure
Value Stream Management
Understand the principles of value stream mapping, link the 7 wastes to Value Stream Management, understand Lean consumption mapping. Learn a step by step approach to go from current to future state.
Topics include:
Lean consumption and the true customer experience
Lean consumption mapping
Failure modes
Improvement techniques
Future state maps
So what planning
